Article 1. Introduction and Acceptance

The relationship between you and the Company, and how this Agreement comes into effect.

1.1 Parties and Purpose

This Unified Customer Agreement (this “Agreement”) is entered into by and between Tech For Travel Agents, LLC (the “Company,” “we,” “us,” or “our”) and the individual or entity that purchases, subscribes to, accesses, or otherwise uses any of the Company Services (the “Customer,” “you,” or “your”). This Agreement is the single governing agreement that applies when you purchase a Tech For Travel Agents Membership, join the Academy, participate in the Community, subscribe to Travel Office Suite Pro, use any Company website, use any Company artificial intelligence tools, or access any Company educational or digital resources.

The Company fulfills its mission of equipping travel professionals with practical technology, professional education, and collaborative resources through an integrated ecosystem of software, education, and professional community designed specifically for the travel industry.

1.2 The Company Ecosystem

The Company operates an integrated ecosystem consisting of the Tech For Travel Agents Membership Program (comprising the Academy and the Community), Travel Office Suite Pro, and related Company Services. Descriptions of individual products and features are maintained within the Company's documentation and on its websites and do not modify this Agreement. The Company may introduce, modify, or discontinue Company Services from time to time in accordance with this Agreement.

1.3 Acceptance of this Agreement

By accessing, purchasing, subscribing to, or otherwise using any Company Services—including by creating an account, completing an order or online sign-up, or clicking to accept—you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of an entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity. If you do not agree to this Agreement, you must not access or use the Company Services.

You consent to the use of electronic records, electronic communications, click-through acceptance, and electronic signatures. To the fullest extent permitted by applicable law, these electronic methods have the same legal effect as handwritten signatures.

1.4 Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law. By accessing or using the Company Services, you represent that you satisfy all applicable eligibility requirements, that the information you provide is accurate, and that you will keep it current. The Company may refuse, suspend, or terminate accounts at its discretion, including for suspected fraud, abuse, or violation of this Agreement.

1.5 Documents Incorporated; Order of Precedence

This Agreement incorporates by reference any order form, online sign-up, subscription selection, checkout, or plan you accept (each, an “Order”). The specific Company Services you purchase—and their prices, billing periods, trial terms, and included features—are those presented to and accepted by you at the point of sale through your Order. The Company publishes pricing and features pages for Travel Office Suite Pro and for the Membership (comprising the Academy and the Community) on its websites, which you should review before purchasing; those pages are provided for information and pre-purchase review only and are not incorporated into this Agreement. In the event of a conflict, the following order of precedence applies: (a) an executed Order; and (b) this Agreement. No pre-printed or conflicting terms submitted by the Customer have any effect unless expressly accepted in writing by an authorized officer of the Company.

Article 2. Definitions

Unless the context clearly requires otherwise, capitalized terms have the meanings assigned below.

2.1 Company

Company means Tech For Travel Agents, LLC, together with its successors, affiliates, and authorized representatives.

2.2 Company Services

Company Services means all products, software, Membership Programs, educational services, digital resources, artificial intelligence tools, websites, platforms, APIs, support, and related offerings provided by the Company, including Travel Office Suite Pro.

2.3 Company Content

Company Content means all content, software, documentation, educational materials, databases, branding, and other proprietary materials owned or controlled by the Company.

2.4 Member

Member means an individual holding an active Tech For Travel Agents Membership.

2.5 Membership

Membership means participation in the Company's integrated Academy and Community according to the applicable Membership Level.

2.6 Membership Level

Membership Level means the level assigned by the Company that determines the Member's authorized benefits, privileges, and access.

2.7 Included Membership

Included Membership means a Membership provided as part of an eligible Travel Office Suite Pro Subscription Plan, which remains active only while the qualifying Subscription Plan remains in good standing.

2.8 Subscriber

Subscriber means a Customer maintaining an active Travel Office Suite Pro Subscription Plan.

2.9 Subscription Plan

Subscription Plan means the Company's software subscription governing software access, any Included Membership, Authorized Users, and applicable subscription rights.

2.10 Authorized User

Authorized User means an individual whom the Customer permits to access the Company Services under the Customer's account or Subscription Plan and for whose activity the Customer remains responsible.

2.11 Customer Data

Customer Data means all data, client information, traveler information, and content submitted to the Company Services by or on behalf of the Customer or its Authorized Users. Customer Data does not include Company Content or Proprietary Rights.

2.12 Personal Data

Personal Data means personal information relating to the Customer's clients and travelers that the Company processes on the Customer's behalf through the Company Services.

2.13 Confidential Information

Confidential Information means non-public information disclosed by or on behalf of a party that a reasonable person would understand to be confidential, whether or not marked as such. Confidential Information excludes information that becomes publicly available without breach of an obligation, is independently developed, is lawfully received without confidentiality obligations, or must be disclosed by law.

2.14 Proprietary Rights

Proprietary Rights means all intellectual property and proprietary rights owned or controlled by the Company, including copyrights, trademarks, trade secrets, patents, software, documentation, educational materials, databases, and related proprietary assets.

2.15 Artificial Intelligence Provider

Artificial Intelligence Provider means a third-party provider whose artificial intelligence services may integrate with the Company Services.

2.16 Bring Your Own Key (BYOK)

Bring Your Own Key (BYOK) means the Company's architecture requiring Subscribers to obtain and maintain their own supported third-party API credentials unless otherwise provided by the Company.

2.17 Pricing and Features Pages

Pricing and Features Pages means the Company's current pricing and features pages for Travel Office Suite Pro and for the Membership (comprising the Academy and the Community), as published on the Company's websites. The Pricing and Features Pages communicate changeable business information—such as current pricing, Membership Levels, plan features, and technical requirements—for your information and pre-purchase review only, and are not incorporated into this Agreement. The terms that apply to your purchase are those presented in your Order.

2.18 Order

Order means the order form, online sign-up, subscription selection, checkout, or plan you accept when purchasing a Company Service, including the specific plan, price, billing period, trial (if any), and included features presented to and accepted by you at the point of sale.

Article 3. The Membership Program: Academy and Community

The integrated Membership that combines professional education and community.

3.1 Integrated Membership

The Company offers an integrated Membership Program providing combined access to the Academy and the Community according to the Member's applicable Membership Level. The Academy and the Community are always provided together as a single, integrated Membership and are not sold separately.

3.2 How Membership Is Obtained

You may become a Member in either of two ways: (a) by purchasing a Tech For Travel Agents Membership directly, which provides access to both the Academy and the Community; or (b) by purchasing an eligible Travel Office Suite Pro Subscription Plan, which includes an Included Membership as determined by your Order and the Company's then-current plan descriptions. An Included Membership remains active only while the qualifying Subscription Plan remains in good standing.

3.3 Membership Levels

The Company may establish one or more Membership Levels that determine the benefits, privileges, and access available to Members. Current Membership Levels and their associated commercial terms are governed by the Commercial Terms of this Agreement, your Order, and the Company's current pricing and features pages.

3.4 The Academy

The Academy provides educational services offered by the Company for professional development. Educational content is provided for informational and professional development purposes only and does not constitute legal, accounting, tax, financial, or other professional advice. Educational materials remain Company Content unless expressly agreed otherwise.

3.5 The Community

The Community provides professional collaboration among Members. Members shall participate lawfully, professionally, and respectfully. The Company reserves the right to moderate Community participation and to remove content or suspend or terminate Community access for violations of this Agreement or applicable Community Standards.

3.6 Member Content and Community Conduct

The Community and other Company Services may permit you to post, upload, share, or exchange messages, questions, comments, files, and other content (“Member Content”). You retain ownership of your Member Content, and you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your Member Content solely to operate, provide, and improve the Company Services and the Community. You represent that you own or have all rights necessary to post your Member Content and that it does not infringe any third-party right or violate any law.

You agree not to post Member Content that is unlawful, infringing, defamatory, harassing, hateful, deceptive, obscene, or that discloses another person's confidential or personal information without authorization, that constitutes spam or unsolicited solicitation, or that violates the professional and respectful-conduct expectations of the Community. The Company has the right, but not the obligation, to monitor, review, moderate, edit, remove, or restrict Member Content and to suspend or terminate Community access, in its discretion and without liability. The Company does not endorse and is not responsible for any Member Content or for interactions, guidance, opinions, or advice exchanged between Members; such exchanges are between the participating Members, who are solely responsible for them. Any reliance you place on Member Content is at your own risk.

3.7 Certifications

The Company may issue certificates, certifications, badges, or similar recognitions based upon Company-established requirements. Unless expressly stated otherwise, Company certifications recognize completion of Company requirements only and do not constitute governmental licenses, regulatory approvals, professional accreditation, or credentials recognized outside the Company, and do not guarantee employment, business success, or financial results.

3.8 Membership Responsibilities

Members agree to comply with this Agreement, maintain professional conduct while using the Company Services, protect their account credentials, respect the rights of other Members, and use Membership resources only as authorized.

3.9 Non-Transferability

Memberships are personal to the Member and may not be assigned, transferred, sublicensed, or otherwise conveyed without the Company's prior written consent.

3.10 Suspension and Termination of Membership

The Company may suspend or terminate a Membership for material violations of this Agreement or applicable law. Suspension or termination may result in loss of Membership access, benefits, privileges, certifications, or other Company Services associated with the Membership. Cancellation of a Membership does not affect obligations incurred before the effective cancellation date.

Article 4. Travel Office Suite Pro: Software and License

The subscription-based software is licensed, not sold. This Article governs your right to access and use it.

4.1 Subscription and Software-as-a-Service

Travel Office Suite Pro is provided as a subscription-based Software-as-a-Service (“SaaS”) offering, together with related software, updates, APIs, documentation, and content made available by the Company (collectively, the “Software”). Access requires an active Subscription Plan unless otherwise authorized by the Company. The Software is licensed, not sold.

4.2 Grant of License

Subject to your continuous compliance with this Agreement and payment of all applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software, in object-code/hosted form only, solely for your own internal business operations as a travel advisor during the subscription term. This is a right to access a hosted service; no copy of the Software is delivered to or installed by you except as expressly provided. All rights not expressly granted are reserved by the Company.

4.3 Ownership; Reservation of Rights

The Company and its licensors retain all right, title, and interest in and to the Software, including all source code, object code, designs, user interfaces, features, databases, algorithms, documentation, trademarks, and all related Proprietary Rights. You receive only the limited license expressly described in this Agreement. No ownership of, or title to, the Software is transferred to you, and you acquire no rights in the Company's name, logos, or trademarks.

4.4 Permitted Scope; Authorized Users

The license is limited to: (a) one account for the subscribing individual or entity, used by you and your Authorized Users who are bound by terms at least as protective as this Agreement; (b) the number of users, seats, or usage volume specified in the applicable Order or plan; and (c) use in support of your own clients and travelers. You are responsible for all activity of your Authorized Users and for any use of your credentials, and you shall ensure that your Authorized Users comply with this Agreement.

4.5 Restrictions

You will not, and will not permit any third party to: (a) copy, modify, translate, or create derivative works of the Software; (b) reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas, except to the limited extent such restriction is prohibited by applicable law; (c) sell, resell, rent, lease, sublicense, distribute, white-label, host, or provide the Software as a service bureau or on behalf of third parties; (d) use the Software to build, train, or improve a competing product or service, or to benchmark for a competitor; (e) remove, alter, or obscure any proprietary notices; (f) circumvent or disable any usage limits, license keys, security, or access controls; (g) use the Software beyond the scope or volume purchased; or (h) use the Software in violation of law or this Agreement.

4.6 Updates and Changes

The Company may provide updates, enhancements, or modifications to the Software, which become part of the Software and are subject to this Agreement. The Company may add, change, or remove features at any time, provided that material reductions to the core functionality of a paid subscription will be addressed in good faith.

4.7 Artificial Intelligence and Bring Your Own Key (BYOK)

The Company Services may incorporate artificial intelligence functionality, which is provided solely as an assistive tool. You remain solely responsible for reviewing, verifying, approving, and accepting all AI-generated content before relying upon or distributing it. Except where expressly provided during an authorized trial, you are responsible for obtaining, maintaining, securing, and paying for any required third-party API credentials necessary to access supported artificial intelligence functionality, and for complying with the applicable terms and policies of each Artificial Intelligence Provider.

4.8 Beta, Early-Access, and Trial Features

From time to time the Company may make features, integrations, tools, or services available on a beta, early-access, evaluation, preview, pilot, trial, or free basis (collectively, “Beta Features”). Beta Features are provided “AS IS” and “AS AVAILABLE,” are provided for evaluation only, may contain errors or produce unexpected results, and may be changed, suspended, limited, or withdrawn at any time without notice and without liability. Beta Features are expressly excluded from any warranty, indemnity, service-level commitment, service credit, or support obligation, are not guaranteed to become generally available, and are used at your own risk. The Company's total liability arising from your use of any Beta Feature is subject to, and in no event greater than the limits set forth in, the Limitation of Liability Article.

4.9 Term, Suspension, and Termination of Software Access

The license is effective for the subscription term and terminates automatically upon expiration or termination of this Agreement or your right to use the Company Services. The Company may suspend or revoke the license immediately for non-payment, security risk, or breach of this Agreement. Upon termination, all license rights cease and you must stop all use of the Software. Provisions regarding ownership, restrictions, disclaimers, and limitations of liability survive.

Article 5. Accounts and Customer Responsibilities

Your obligations for your account, your conduct, and your data.

5.1 Account Registration and Security

You agree to provide accurate account information, keep it current, maintain the security of your accounts and credentials, and remain responsible for all activity occurring under your account. You must notify the Company promptly of any unauthorized use of your account.

5.2 Customer Responsibilities

You are responsible for: (a) all activity occurring under your account and the security of your credentials; (b) the accuracy, legality, and quality of all Customer Data you submit; (c) obtaining all consents necessary for the Company to process Customer Data, including from your own clients and travelers; and (d) complying with all applicable laws, including consumer-protection, marketing, payment-card, and data-protection laws. You will not misuse the Company Services, attempt to circumvent usage limits, reverse engineer the Company Services, or use them to build a competing product.

5.3 Acceptable Use

You agree not to: (a) use the Company Services unlawfully or in violation of third-party rights; (b) upload malicious code or attempt to gain unauthorized access; (c) interfere with or disrupt the integrity or performance of the Company Services; (d) scrape, copy, or resell the Company Services or their content; (e) reverse engineer or attempt to derive source code; or (f) use the Company Services to transmit unsolicited or unlawful communications. The Company may investigate and take appropriate action, including reporting to authorities and removing content, for any suspected violation, and may suspend or terminate access for violations of this Agreement.

5.4 Your Regulatory and Legal Compliance

You are solely responsible for operating your own business in compliance with all laws and regulations applicable to you, and you represent and warrant that you will do so. Without limiting the foregoing, you are responsible for: (a) obtaining and maintaining any registration, license, bond, or disclosure required to sell or arrange travel, including any applicable seller-of-travel registration in the jurisdictions where you operate; (b) complying with all laws governing your communications with your own clients and travelers, including those regulating telephone calls, text and SMS messaging, facsimile, and email marketing (such as the Telephone Consumer Protection Act and the CAN-SPAM Act), and obtaining and maintaining all required consents before sending any communication through the Company Services; (c) complying with consumer-protection, advertising, payment-card, privacy, and data-protection laws applicable to your business; and (d) any professional, tax, and licensing obligations of your business. The Company provides technology and education only, does not monitor or ensure your regulatory compliance, and is not responsible for your failure to comply. You will indemnify the Company for claims arising from your non-compliance as provided in the Indemnification Article.

5.5 Third-Party Services

The Company Services may integrate with or link to third-party tools, suppliers, and payment processors. The Company does not control and is not responsible for third-party services, and your use of them is governed by their respective terms. The Company is not a party to, and bears no responsibility for, any travel arrangement, booking, or transaction between you, your clients, and any supplier.

Article 6. Customer Data, Privacy, and Data Processing

How the Company collects, uses, shares, and protects information, and the roles of the parties when the Company processes data on your behalf. In this Article, references to “we,” “us,” and “our” mean the Company.

6.1 Ownership of Customer Data; License to the Company

You retain ownership of the Customer Data you submit. You grant the Company a worldwide, royalty-free, non-exclusive license to host, process, transmit, store, display, back up, and otherwise use Customer Data solely to provide, maintain, secure, improve, and support the Company Services and as described in this Article. This license terminates upon deletion of Customer Data, subject to applicable legal obligations and reasonable backup retention practices. You represent that you have all rights and consents necessary to submit client and traveler information and to authorize this processing, and you are solely responsible for the accuracy and lawfulness of your data and for your relationships with your own clients.

6.2 Information We Collect

We collect: (a) account information, such as name, email, phone, business details, and credentials; (b) Customer Data, meaning information you enter about your clients and travelers, such as contact details, trip preferences, and booking information; (c) payment information, which is processed by third-party payment processors and does not include full card numbers stored by the Company; and (d) usage and device data, such as log data, IP address, browser type, and interactions, collected through cookies and similar technologies.

6.3 How We Use Information

We use information to provide, maintain, secure, and improve the Company Services; to authenticate users; to process transactions; to provide support; to send service-related and, where permitted, promotional communications; to detect and prevent fraud and abuse; and to comply with legal obligations.

6.4 How We Share Information

We do not sell personal information. We may share information with: (a) service providers and sub-processors who support the Company Services under confidentiality obligations; (b) payment processors and integrated third parties you choose to use; (c) authorities or parties when required by law or to protect rights, safety, and the integrity of the Company Services; and (d) a successor in connection with a merger, acquisition, or asset sale.

6.5 Your Responsibilities Regarding Client and Traveler Data

The personal information of your own clients and travelers belongs to your business relationship, not to the Company. As the party that determines what client and traveler information is submitted and why, you act as the controller (or business) with respect to that data, and the Company acts only as your processor (or service provider) under the Data Processing section of this Article. You are solely responsible for having a lawful basis to collect and submit that information, for providing all required privacy notices to your clients and travelers, for obtaining and maintaining all consents necessary for the Company to process it on your behalf, and for honoring the rights of your clients and travelers under applicable law. You will not submit special-category or highly sensitive information except as expressly supported by the Company Services and permitted by law. The Company processes such data on your documented instructions solely to deliver the Company Services, and you will indemnify the Company for claims arising from your breach of this section.

6.6 Data Retention

We retain information for as long as your account is active or as needed to provide the Company Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data, subject to retention required by law.

6.7 Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials.

6.8 Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details in the Contact Information Article. We will respond as required by applicable law.

6.9 International Users and Cookies

The Company Services are operated from the United States, and information may be processed there and by service providers operating in multiple jurisdictions, subject to applicable legal safeguards. By using the Company Services you consent to such transfer. We use cookies for authentication, preferences, and analytics; you can control cookies through your browser settings, though some features may not function without them.

6.10 Children

The Company Services are not directed to children under 18, and we do not knowingly collect their personal information.

6.11 California and Other State Privacy Rights

Where applicable, California and other state residents may have rights to know, access, correct, delete, and obtain a portable copy of their personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. When we process Customer Data on your behalf, you are the business/controller and we act as a service provider/processor, and the allocation of responsibilities is described in the Data Processing section of this Article. Verifiable requests may be submitted to the contact in the Contact Information Article and will be handled as required by applicable law.

6.12 Data Breach Notification

We maintain an incident-response process and, in the event of a confirmed personal-data breach affecting the Company Services, will notify affected account holders without undue delay as required by applicable law so they can meet their own notification obligations to their clients. Any such notification is informational, will not be construed as an admission of fault or liability, and does not expand the Company's obligations beyond those required by law.

6.13 Payment Processing

Payment processing may be performed by qualified third-party payment processors. The Company does not intentionally retain complete payment card information except as expressly disclosed to you in connection with the Company Services. You remain subject to the applicable terms and privacy policies of any payment processor used in connection with the Company Services.

6.14 Data Processing

This section applies where the Company processes Personal Data on the Customer's behalf through the Company Services. In the event of a conflict with the other provisions of this Agreement regarding the processing of Personal Data, this section controls.

6.14.1 Roles of the Parties

The Customer is the “controller” (or “business”) that determines the purposes and means of processing its clients' Personal Data, and the Company is the “processor” (or “service provider”) that processes Personal Data only on the Customer's documented instructions, which are deemed given through the Customer's configuration and use of the Company Services. The Customer is solely responsible for the lawfulness of its data, the accuracy and legal basis for processing, and for providing all notices to and obtaining all consents from its own clients and travelers.

6.14.2 Customer Obligations and Warranties

The Customer represents and warrants that it has the right to provide the Personal Data to the Company for processing, that its instructions comply with applicable law, and that it has fulfilled all transparency, consent, and rights-handling obligations owed to data subjects. The Customer will not provide special-category or highly sensitive data except as supported by the Company Services and permitted by law, and will indemnify the Company for claims arising from the Customer's breach of this section consistent with the Indemnification Article.

6.14.3 Company Processing Commitments

The Company will: (a) process Personal Data only to provide, secure, maintain, and improve the Company Services and as otherwise permitted by law; (b) impose confidentiality obligations on personnel with access to Personal Data; (c) implement commercially reasonable technical and organizational security measures appropriate to the risk; and (d) reasonably assist the Customer, at the Customer's expense and to the extent the Company Services allow, with data-subject requests and required security or impact assessments. The Company does not sell Personal Data and does not retain, use, or disclose it for any purpose other than performing the Company Services.

6.14.4 Sub-Processors

The Customer authorizes the Company to engage hosting providers, payment processors, and other sub-processors to support the Company Services. The Company will impose data-protection obligations on its sub-processors that are substantially consistent with this section and remains responsible for their performance of the processing obligations only to the extent required by applicable law. The Company may add or replace sub-processors as the Company Services evolve.

6.14.5 International Transfers

The Company processes Personal Data in the United States and may transfer it as necessary to provide the Company Services, using a lawful transfer mechanism where required. The Customer consents to such processing and transfer.

6.14.6 Security Incidents

The Company will notify the Customer without undue delay after becoming aware of a confirmed breach of security leading to the unlawful destruction, loss, alteration, or unauthorized disclosure of Personal Data processed through the Company Services, and will provide information reasonably available to it to assist the Customer's own notification obligations. Such notice is not an acknowledgement of fault, and the Company's liability remains subject to the Limitation of Liability Article.

6.14.7 Return and Deletion

Upon termination of the Company Services or the Customer's written request, the Company will, within a commercially reasonable period, delete or return Personal Data in its possession, except for copies retained as required by law or kept in routine backups, which the Company will continue to protect and delete in the ordinary course.

6.14.8 Audits

Upon reasonable written request, no more than once per year, and subject to confidentiality, the Company will make available information reasonably necessary to demonstrate compliance with this section. The Company may satisfy this obligation by providing summaries of relevant policies or third-party assessments in lieu of on-site access.

Article 7. Commercial Terms

Fees, billing, renewals, refunds, and support. Current pricing, Membership Levels, and plan features are presented in your Order and on the Company's pricing and features pages.

7.1 Plans, Pricing, and Features

The Company Services are offered through two purchasing paths: (a) a Membership purchased directly, which provides access to both the Academy and the Community; and (b) a Travel Office Suite Pro Subscription Plan, which may include an Included Membership. The Company publishes current pricing and features pages for Travel Office Suite Pro and for the Membership (comprising the Academy and the Community) on its websites, and you should review the applicable pricing and features pages before purchasing. Those pages are provided for your information and pre-purchase review only and are not part of this Agreement. The plan, price, billing period, trial (if any), and included features that apply to you are those presented to and accepted by you at the point of sale through your Order, which controls in the event of any conflict, followed by this Agreement. The Company may update its pricing, plans, and features from time to time; changes apply to new Orders and, as provided below, upon renewal.

7.2 Fees and Billing

You agree to pay all fees stated in your Order or the Company's then-current pricing. Unless stated otherwise, fees are billed in advance. You authorize the Company and its payment processor to charge your payment method for all applicable fees and renewals. Membership pricing, Subscription Plans, billing periods, trial offerings, promotions, and support levels are those presented to you in your Order and on the Company's current pricing and features pages.

7.3 Taxes

Fees are exclusive of taxes, which are your responsibility, except for taxes based on the Company's net income.

7.4 Pricing Changes

The Company may adjust pricing effective upon renewal.

7.5 Renewals and Cancellation

Subscriptions and Memberships renew automatically for successive equal periods unless cancelled before the renewal date. You may cancel at any time to stop future renewals; cancellation takes effect at the end of the current paid term, and you retain access until then. Cancelling does not entitle you to a refund of fees already paid, including for the current term, except as expressly provided in the Seven-Day Refund Window section.

7.6 Seven-Day Refund Window

If you are dissatisfied with the Company Services, you may request a refund of the fee paid for a subscription term—whether your initial term or any subsequent renewal term—within seven (7) calendar days of the date that charge is made. A timely, eligible request will be refunded to the original payment method. After this 7-day window has passed for a given term, the fee for that term is non-refundable, and your subscription continues for the remainder of the term.

7.7 What Is Not Refundable

Except for the limited window described above, and to the maximum extent permitted by law, the following are non-refundable: (a) any fees once the 7-day window for that term has passed; (b) fees for partially used or unused periods following a cancellation; (c) amounts attributable to downgrades, removed seats, or reduced usage mid-term; (d) one-time, setup, add-on, overage, or usage-based charges; (e) fees for beta, trial, or promotional offerings; and (f) any amounts where your account has been suspended or terminated for breach of this Agreement.

7.8 How to Request a Refund

To request a refund within the 7-day window, contact support@techfortravelagents.com from the email associated with your account, including your account details and the date of purchase. The Company will process eligible refunds within a commercially reasonable time. Refunds are issued only to the original payment method. Nothing in these Commercial Terms limits any non-waivable refund rights you may have under applicable law.

7.9 Chargebacks

If you believe a charge is incorrect, you agree to contact the Company first to resolve it. Initiating a chargeback or payment dispute without first contacting the Company is a breach of this Agreement, and the Company may suspend or terminate your account and pursue recovery of disputed amounts, related fees, and reasonable costs of collection. Submitting a fraudulent or bad-faith dispute does not relieve you of your payment obligations.

7.10 Late Payment and Suspension

Late amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and the Company may suspend the Company Services for non-payment after reasonable notice.

7.11 Support

The Company provides support through the channels and during the hours described in the application or your plan. Target response times are goodwill objectives, not guarantees, and do not create additional liability.

Article 8. Service Levels

The availability commitment and sole remedy for paid subscriptions.

8.1 Availability Target

The Company will use commercially reasonable efforts to make the production Company Services available with a monthly uptime of 99.5% (the “Availability Target”), measured over a calendar month and excluding the periods described in the Exclusions section. “Available” means the core application is reachable and able to process requests.

8.2 Definitions

“Downtime” means a period during which the production Company Services are not Available, as confirmed by the Company's monitoring. “Monthly Uptime Percentage” is calculated as total minutes in the month, minus Downtime minutes attributable to the Company, divided by total minutes in the month.

8.3 Exclusions

The Availability Target does not apply to, and Downtime does not include, unavailability caused by: (a) scheduled or emergency maintenance for which reasonable notice is given where practicable; (b) factors outside the Company's reasonable control, including internet, hosting, or third-party provider failures, denial-of-service attacks, and force majeure events; (c) your equipment, software, network, or misconfiguration; (d) your breach of this Agreement or use of the Company Services in an unsupported manner; (e) suspension or termination for non-payment or policy violation; or (f) beta, trial, or free features.

8.4 Service Credits — Sole and Exclusive Remedy

If the Company fails to meet the Availability Target in a given calendar month for a paid subscription, the eligible Customer may request a service credit as follows: for a Monthly Uptime Percentage of 99.0% to less than 99.5%, a credit of 5% of the monthly subscription fee for the affected Company Service; for 95.0% to less than 99.0%, a credit of 10% of the monthly subscription fee; and for below 95.0%, a credit of 25% of the monthly subscription fee.

To receive a credit, you must submit a written request within thirty (30) days after the end of the affected month, including the dates and times of the Downtime. Credits are applied to future invoices, are not redeemable for cash, will not exceed 25% of the affected monthly fee, and are your sole and exclusive remedy for any failure to meet the Availability Target. No credit is available if your account is past due or in breach.

Article 9. Intellectual Property, Feedback, and Contributions

Ownership of Company property and the treatment of feedback and contributions.

9.1 Company Intellectual Property

The Company Services, including all software, design, text, graphics, educational materials, databases, and trademarks, are owned by the Company or its licensors and are protected by intellectual-property laws. All Company Content and Proprietary Rights remain the exclusive property of the Company. Except for the limited license expressly granted to you, no rights are transferred, and authorized use of Company Content is limited to the rights expressly granted under the applicable Membership, Subscription Plan, or written authorization.

9.2 Feedback

If you provide suggestions, ideas, or feedback regarding the Company Services, the Company may use them for any purpose without restriction, attribution, or compensation, and you assign to the Company all rights in such feedback.

9.3 Voluntary Contributions

If you elect to participate as a volunteer, beta tester, advisor, or other contributor, the Company may require you to enter into a separate written agreement governing confidentiality and the assignment of work product. Nothing in this Agreement creates an employment, partnership, agency, or joint-venture relationship, or any equity, revenue, or ownership interest in the Company, except as expressly established by such a separate written agreement. Any materials or contributions you provide relating to the Company or the Company Services are provided freely and become the sole property of the Company, and you assign to the Company all rights in such contributions to the fullest extent permitted by applicable law.

9.4 Copyright (DMCA)

The Company respects intellectual-property rights and will respond to clear notices of alleged infringement under the Digital Millennium Copyright Act. If you believe content on the Company Services infringes your copyright, send a notice with the required information to support@techfortravelagents.com. The Company may remove allegedly infringing material and terminate repeat infringers.

Article 10. Confidentiality

Protection of each party's confidential information.

10.1 Obligations

Each party may receive Confidential Information of the other. The receiving party will use Confidential Information only to perform under this Agreement, will protect it with reasonable care, and will not disclose it to any third party except as authorized by this Agreement or required by law. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party. Confidentiality obligations survive termination for as long as the applicable information remains confidential under applicable law.

Article 11. Warranties; Disclaimers; No Professional Advice

The limited warranties and the disclaimers that apply to the Company Services.

11.1 Authority

Each party represents that it has authority to enter into this Agreement.

11.2 “AS IS” Disclaimer

Except as expressly stated in this Agreement, the Company Services are provided “AS IS” and “AS AVAILABLE,” and the Company disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. The Company does not warrant that the Company Services will be uninterrupted, error-free, or secure, and is not responsible for outcomes of the Company Services, third-party suppliers, or decisions made using the Company Services.

11.3 Data Backup

You are responsible for maintaining your own backups of Customer Data. While the Company may maintain routine backups, it does not warrant against and is not liable for any loss, corruption, or inability to recover data.

11.4 No Professional Advice

The Company Services provide software and educational resources only. Nothing contained within the Company Services constitutes legal, tax, accounting, insurance, travel-agency, financial, investment, regulatory, or other professional advice, and the Company is not a fiduciary to you. You are solely responsible for your business decisions, advice to your clients, and compliance obligations, and remain responsible for obtaining qualified professional advice appropriate to your individual circumstances.

11.5 No Earnings, Results, or Success Guarantee

The Academy, the Community, and all educational, coaching, training, and informational content are provided for professional development and informational purposes only. The Company does not guarantee, represent, or warrant any particular level of income, revenue, sales, bookings, commissions, clients, business growth, or other results from your use of the Company Services or participation in the Membership Program. Any examples, case studies, testimonials, projections, or statements of past or potential results are illustrative only, are not typical, and are not a promise or guarantee of your results. Your results depend on many factors outside the Company's control, including your own skill, effort, diligence, business decisions, and market conditions. You accept full responsibility for your business and its outcomes and acknowledge that the Company is not liable for any business, financial, or personal result you do or do not achieve.

11.6 Artificial Intelligence Output

Any artificial intelligence, machine-learning, generative, or automated features within the Company Services (“AI Features”) are provided solely as an assistive tool. AI-generated output is produced by probabilistic models, may be inaccurate, incomplete, outdated, biased, or misleading, may reflect errors or ‘hallucinations,’ and does not constitute professional advice of any kind. You are solely responsible for reviewing, verifying, editing, and approving all AI output before relying on it, publishing it, or providing it to your clients or travelers, and for ensuring it is accurate, lawful, and appropriate for your use. You are responsible for the prompts, inputs, and data you submit to AI Features and represent that you have the right to submit them and that doing so does not violate any law or third-party right. The Company does not warrant any AI output, disclaims all liability for your use of or reliance on AI output to the maximum extent permitted by law, and provides AI Features subject to the disclaimers and Limitation of Liability set forth in this Agreement. Your use of AI Features is also subject to the terms and policies of any applicable Artificial Intelligence Provider.

11.7 Third-Party Suppliers and Travel Providers; No Travel-Supplier Relationship

The Company is a technology and education provider. It is not a travel agency, tour operator, air or sea carrier, host agency, consortium, insurer, or travel supplier, and it does not sell, arrange, book, guarantee, or otherwise become a party to any travel product or service or any transaction between you and your clients, travelers, hosts, consortia, airlines, cruise lines, hotels, tour operators, insurers, or other suppliers. The Company does not control and is not responsible for the acts, omissions, availability, pricing, performance, cancellation, or quality of any third-party supplier or of any third-party service, integration, payment processor, card vault, or tool that is linked to, integrated with, or made available through the Company Services, and your use of any such third party is at your own risk and governed by that third party's own terms. The Company is not liable for any loss, damage, dispute, or injury arising out of any travel arrangement or any transaction or relationship between you, your clients or travelers, and any supplier or third party.

Article 12. Limitation of Liability

The maximum extent of the Company's liability under this Agreement.

12.1 Exclusion of Indirect Damages

To the maximum extent permitted by law, the Company and its owner will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, even if advised of the possibility.

12.2 Aggregate Cap

To the maximum extent permitted by law, the Company's total aggregate liability arising out of or relating to the Company Services and this Agreement will not exceed the greater of (a) the amounts actually paid by you to the Company for the Company Services in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). These limitations apply to all theories of liability and form an essential basis of the bargain. Nothing in this Article limits liability that cannot legally be limited under applicable law.

Article 13. Indemnification

Your obligation to defend and hold the Company harmless.

13.1 Indemnity

You will defend, indemnify, and hold harmless the Company, its owner, officers, employees, contractors, and agents from and against any claims, demands, actions, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data and the personal information of your clients and travelers, including your failure to obtain required consents or provide required notices; (b) your use of, or reliance on, the Company Services, including any AI Features and any AI-generated output; (c) your violation of this Agreement or of any applicable law or regulation, including seller-of-travel, marketing, texting, email, consumer-protection, payment-card, privacy, and data-protection laws; (d) any dispute, transaction, or relationship between you and your clients, travelers, hosts, consortia, suppliers, or other third parties; (e) your Member Content or your conduct in the Community; (f) your reliance on educational content or on any earnings, results, or success expectation; or (g) your infringement or misappropriation of any intellectual-property or other right of a third party.

13.2 Risk-Based Suspension; Fraud and Chargebacks

The Company may immediately suspend, limit, or terminate your access to the Company Services, without liability, where it reasonably believes doing so is necessary to prevent fraud, abuse, a security risk, unlawful activity, non-payment, a chargeback or payment dispute made without first contacting the Company, or other material risk of harm to the Company, its customers, or third parties. Suspension does not relieve you of your payment obligations, and the Company may pursue recovery of disputed or unpaid amounts, related fees, and reasonable costs of collection as provided in the Commercial Terms Article.

Article 14. Term, Termination, and Suspension

How this Agreement begins and ends, and the effects of termination.

14.1 Term

This Agreement begins on your first use of the Company Services and continues for the applicable subscription or Membership term, renewing automatically for successive equal periods unless cancelled before renewal in accordance with the Commercial Terms Article.

14.2 Termination and Suspension

Either party may terminate for material breach not cured within thirty (30) days of written notice. The Company may suspend or terminate access immediately for non-payment, security risk, suspected fraud, or violation of this Agreement. You may stop using the Company Services at any time. The Company is not liable for any consequence of a suspension or termination made in accordance with this Agreement.

14.3 Effect of Termination; Survival

Upon termination you must cease using the Company Services. The provisions of this Agreement that by their nature should survive termination—including those relating to fees and payment, Proprietary Rights, license restrictions, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law—survive expiration or termination.

Article 15. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS ARTICLE CAREFULLY. It affects how disputes are resolved and requires individual arbitration for most disputes.

15.1 Informal Resolution

The parties will first attempt to resolve any dispute informally through good-faith discussions for at least thirty (30) days after written notice.

15.2 Binding Arbitration

If unresolved, any dispute arising out of or relating to this Agreement or the Company Services will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, seated in Miami County, Ohio, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief to protect its intellectual property or Confidential Information.

15.3 Class-Action Waiver

To the maximum extent permitted by law, all claims must be brought in the party's individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person's claims.

15.4 Time to Bring a Claim

Any claim must be brought within one (1) year after it arises or it is permanently barred, to the extent permitted by law.

Article 16. Force Majeure

Events beyond the Company's reasonable control.

16.1 Force Majeure

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, denial-of-service attacks, or failures of hosting, telecommunications, or other third-party providers. Performance obligations are suspended for the duration of the event.

Article 17. Governing Law and Venue

The law that governs this Agreement and where disputes are heard.

17.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-laws rules.

17.2 Venue

For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Miami County, Ohio.

Article 18. Export, Sanctions, and Compliance

Your compliance obligations under trade-control laws.

18.1 Compliance

You will comply with all applicable export-control, sanctions, and anti-corruption laws and represent that you are not located in, or a national of, any embargoed jurisdiction or on any restricted-party list. You are responsible for maintaining insurance appropriate to your business; the Company Services are not a substitute for insurance.

Article 19. General Provisions

Standard legal terms governing this Agreement.

19.1 Notices

Notices to the Company must be sent to support@techfortravelagents.com. The Company may give notice to you by email or in-app message, which is deemed received when sent. You are responsible for maintaining accurate contact information. Electronic notices satisfy any legal requirement that notice be provided in writing to the fullest extent permitted by applicable law.

19.2 Electronic Records and Signatures

You consent to the use of electronic records, electronic communications, click-through agreements, and electronic signatures. To the fullest extent permitted by applicable law, such electronic methods have the same legal effect as handwritten signatures.

19.3 Assignment

The Company may assign this Agreement, including in connection with a merger, acquisition, or sale of assets; you may not assign or transfer your rights or obligations without the Company's prior written consent.

19.4 Publicity

The Company may identify you as a customer and use your business name and logo in customer lists and marketing, which you may opt out of by written request.

19.5 Independent Contractors

The parties are independent contractors, and nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.

19.6 Severability

If any provision of this Agreement is determined to be invalid or unenforceable, it will be limited or severed and the remaining provisions will remain in full force and effect, with the invalid provision interpreted or modified to preserve its original intent to the greatest extent permitted by applicable law.

19.7 Waiver

Failure by the Company to enforce any provision of this Agreement is not a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of the Company.

19.8 Reservation of Rights

Except as otherwise prohibited by applicable law or expressly provided within this Agreement, the Company reserves the right to modify, suspend, replace, discontinue, or otherwise change the Company Services, Membership Programs, Subscription Plans, and related offerings. Nothing in this Agreement guarantees the continued availability of any specific Company Service, feature, product, Membership Level, or Subscription Plan.

19.9 Amendments

The Company may amend this Agreement upon reasonable notice as permitted by applicable law, including by posting an updated version. Continued use of the Company Services after the effective date of an amendment constitutes acceptance of the amended Agreement unless prohibited by applicable law.

19.10 Entire Agreement

This Agreement, together with any incorporated Orders, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior understandings, including any prior operational policies or pricing documents. Headings are for convenience only.

Article 20. Contact Information

How to reach the Company.

20.1 Contact

General inquiries, refund requests, DMCA notices, and legal notices: support@techfortravelagents.com. Privacy inquiries and requests: privacy@techfortravelagents.com. The Company is operated by Tech For Travel Agents, LLC.

Copyright © 2026 Tech For Travel Agents, LLC. All Rights Reserved. This Agreement and all Company Content are protected by applicable intellectual property laws.

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